Privacy Policy

TAZI AI Systems, Inc. ("TAZI," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use our website, platform, and services (collectively, the "Services"). As a company that serves the financial services industry, we maintain the highest standards of data protection, including SOC 2 Type II and HIPAA compliance.

1. Information We Collect

Information You Provide

• Account Information: Name, email address, company name, job title, and phone number when you create an account or request a demo
• Business Data: Data you upload or connect to the platform for analysis, including customer records, transaction data, and other business information
• Communications: Information you provide when contacting us, including support requests, feedback, and correspondence
• Payment Information: Billing details processed through our secure third-party payment processors

Information Collected Automatically

• Usage Data: Pages visited, features used, click patterns, session duration, and interaction data
• Device Information: Browser type, operating system, device identifiers, and screen resolution
• Log Data: IP addresses, access times, referring URLs, and error logs
• Cookies and Tracking Technologies: See our Cookie Policy section below

2. How We Use Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI analytics platform and deliver insights from your data
• Account Management: To create and manage your account, authenticate users, and provide customer support
• Platform Improvement: To analyze usage patterns, diagnose technical issues, and develop new features
• Communication: To send service-related notices, respond to inquiries, and provide product updates
• Security: To detect, prevent, and respond to fraud, abuse, and security incidents
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Marketing: With your consent, to send promotional communications about our Services (you may opt out at any time)

3. Data Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our platform, subject to confidentiality agreements
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to affected users
• Legal Requirements: When required by law, subpoena, court order, or government regulation
• Protection of Rights: To protect the rights, property, or safety of TAZI, our users, or the public
• With Your Consent: When you have given explicit consent to share specific information

4. Data Security

We implement industry-leading security measures to protect your data, including:

• Encryption: AES-256 encryption at rest and TLS 1.3 encryption in transit for all data
• Access Controls: Role-based access control, multi-factor authentication, and principle of least privilege
• Infrastructure: SOC 2 Type II certified cloud infrastructure with continuous monitoring and automated threat detection
• Compliance: HIPAA-compliant data handling procedures for healthcare-related financial data
• Auditing: Regular third-party security audits, penetration testing, and vulnerability assessments
• Incident Response: Documented incident response procedures with notification within 72 hours of a confirmed breach

5. Your Rights

Rights Under GDPR (European Economic Area)

If you are located in the EEA, you have the following rights under the General Data Protection Regulation:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of processing of your personal data
• Right to Data Portability: Receive your personal data in a structured, commonly used format
• Right to Object: Object to processing of your personal data for specific purposes
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

Rights Under CCPA (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act:

• Right to Know: Request disclosure of the categories and specific pieces of personal information collected
• Right to Delete: Request deletion of personal information collected from you
• Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: Exercise your rights without receiving discriminatory treatment

To exercise any of these rights, please contact us at privacy@tazi.ai. We will respond to verified requests within 30 days.

6. Cookie Policy

We use cookies and similar tracking technologies to enhance your experience. The types of cookies we use include:

• Essential Cookies: Required for the operation of our Services, including authentication and security
• Analytics Cookies: Help us understand how visitors interact with our website to improve performance and user experience
• Functional Cookies: Remember your preferences and settings to provide a personalized experience
• Marketing Cookies: Used with your consent to deliver relevant advertisements and measure campaign effectiveness

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our Services.

7. Data Retention

We retain personal information for as long as necessary to provide the Services and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When data is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international data transfers, including Standard Contractual Clauses approved by the European Commission and compliance with applicable data protection frameworks.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of the Services after any changes constitutes acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: